Help
Fixes for the most common situations. Didn't find yours — write to us.
A “Windows protected your PC” window appeared — click “More info”, then “Run anyway”. The file disappeared right after downloading — open “Windows Security” → “Virus & threat protection” → “Protection history”, select the DeadLyze entry, click “Actions” → “Allow on device” and download the installer again.
Switch the game to “Borderless windowed” mode: in fullscreen, windows over the game aren't visible. Check the hotkey: Settings → “Show/hide shortcut” (Alt + ~ by default).
Open the DeadLyze home page and check the mod status. “Not installed” — click “Install”. “Restart the game” — close Deadlock completely and launch it again. Teams appear when you join a match or start spectating.
Check the “Deadlock API” line at the top of the app's home page. If there's no connection, the stats service is temporarily unavailable — try again later.
This player's match data is private or temporarily unavailable.
Make sure you signed in to the app with the same account you used on the website. If it still doesn't appear, write to support and tell us how you signed in (Yandex ID, VK ID or Mail.ru). Subscription and refund terms are in the offer.
Restart your PC and launch DeadLyze again. If that doesn't help, reinstall the app from the website (your settings are kept) and write to support with the log archive attached: Settings → Data → “App logs”.